refund policy

Exchange and return are a guaranteed right for all our customers, and this includes all products offered in our store.

All products offered in our store are subject to the exchange and return policy, in accordance with the terms and conditions set forth on this page.

Returns or exchanges are possible if the product is in the same condition as when purchased and in its original packaging.

If the return or exchange request is approved, a representative will reach the customer within 3-5 business days.

Please send a message via WhatsApp to the number shown on the shipping policy to request a return or exchange, or contact us via the Contact Us page to request a return or exchange.

Please photograph the product and send it, specifying the city, address, and order number, so that it can be replaced with another product if the product is defective, damaged, or not used as intended.

The customer will receive a full refund if the product they receive is completely different from the product description on the product page on our website.

We are not responsible for any customer expectations regarding product usage that we do not specify on the product page on our website.